FRAGILE COMPONENTS
Weatherstripping, door frames, trim, seals and lock hardware may already be worn or damaged. Certain vehicle designs can be more sensitive to manipulation.
CUSTOMER NOTICE · ROADSIDE SERVICE RISKS
LOCKOUTS & WINCH-OUTS.
WHAT TO EXPECT.
Some roadside and recovery situations involve risks of incidental damage, especially when a vehicle is stuck, unstable, modified or already damaged. Please review this information and tell dispatch about existing problems before work begins.
BRISTOL TN + VA · LOCKOUTS · WINCH-OUTS · RECOVERY
LOCKOUT SERVICE
DOOR ENTRY
& LOCKOUT RISKS.
Vehicle entry may require tools near doors, window glass, trim, weatherstripping, seals or lock components. Those parts may be fragile because of age, modifications, prior damage or mechanical condition.
PLEASE DISCLOSE PROBLEMS
Tell dispatch or the operator about damaged windows, misaligned doors, existing scratches, aftermarket security systems or earlier lock repairs before service.
OPERATOR ASSESSMENT
If safe entry cannot reasonably be attempted, the operator may recommend a locksmith, dealer or another appropriate option rather than risk further damage.
WINCH-OUTS AND VEHICLE RECOVERY
RECOVERY CONDITIONS
CAN CHANGE THE RISK.
A vehicle in a ditch, embankment, mud, snow, ice or a confined location can be at risk of further damage while being freed. Existing damage, terrain and concealed obstacles all matter.
HIDDEN HAZARDS
Undercarriage components, tires, wheels, suspension, body panels or exhaust parts can contact rocks, debris, pavement edges or other objects as the vehicle moves.
RECOVERY ATTACHMENT
Suitable attachment points depend on vehicle construction and condition. Prior damage, corrosion, modified equipment or inaccessible tow points may limit recovery options.
WEATHER AND TERRAIN
Unstable ground, slopes, limited access and changing weather can make a recovery more complex. The operator may stop, reassess or arrange additional equipment for safety.
PLEASE READ BEFORE SERVICE
COMMUNICATION
AND AUTHORIZATION.
Inform the operator of any known existing damage, special modifications, loose items, load conditions or mechanical concerns. Photographs or notes may be used to document vehicle and scene condition where practical. Keep people clear of equipment and recovery lines.
Service authorization: Any service-specific authorization, acknowledgment or release is handled through our dispatch software and signed service paperwork. Reading this webpage alone is not a signature, contract or release.
Responsibility: Bristol Wrecker strives to use reasonable care. This notice does not eliminate responsibility for negligence or provide blanket immunity from damages. Whether a particular loss was pre-existing, unavoidable or caused by the work depends on the facts and applicable law.
Read the full Service & Recovery Policy for additional details, or call Tennessee dispatch at 423-968-2810 or Virginia dispatch at 276-466-5641.
Last updated November 2026. This notice is general customer information and does not replace applicable laws, insurance terms or job-specific agreements.